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Frequently Asked Questions: IT Support Services during COVID-19

VANIER COLLEGE CLOSED:
The Quebec government announced that the closure of all educational institutions is extended to May 1st.
This means that Vanier College is closed until May 1st.
Please check Omnivox and Vanier College/or this website regularly for updates.

Cyber security Consideration

Given that many college activities have shifted off campus, it’s important now more than ever that we all do our part to ensure that our IT infrastructure is protected against cyber threats. Please make sure you are using a strong Vanier password. For information on what makes a strong password and instructions on how to change your password, visit:Vanier Pass

Vanier ITSS - Remote Support

Vanier College IT Support Services offering Urgent or Immediate remote support for teachers.
This is web-based video conferencing tool with a local, desktop client and
a mobile app that allows users to meet online, with or without video.
Hours of operation:
Monday – Friday
9am – 4pm EST

Vanier ITSS – Remote Support

Accessing Vanier College data from Personal and College Device

Most of the documentation is intended to assist you with the processes of working
remotely from a personal device and Vanier College provided equipment as
well.

If you are having trouble with your VanierPass account

 

Your universal login to Vanier College services
If you are having trouble with your VanierPass account, or haven’t set any security questions yet, click here.

VPN Client

VPN, or Virtual Private Network, allows you to connect to the Vanier network from outside the College, including your personal P: drive and your department O: drive.
Setup VPN Connection

Problem: The O: / P: Drive is missing/doesn’t open.
Solution: You will have to map the network drive manually again.

If the O: or P: drive is visible, but simply does not open, right click on the drive from the file explorer and select “Disconnect“, then follow the steps below to map the drive again.
• For Windows: Drive Mapping For Windows
• For Mac: Drive Mapping For Mac

Email Setup

 

As a Vanier employee, you have access to your Exchange email account. In additional to accessing it from any web browser utilizing the OWA (Outlook Web Access), you can also connect with Microsoft Outlook on your PC, Apple Mail on your Mac, or setup your iOS device (iPod Touch, iPad, or iPhone) or Android device to access mail.
Email Setup

General IT related problem

Please put in an Octopus request using OCTOPUS

What is Office 365?

Microsoft Office 365 – Access to: Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer, and more.
To get started, go to edu.vaniercollege.qc.ca and login using your student number (eg: 1234567) @edu.vaniercollege.qc.ca and using your omnivox password.

Microsoft Dev Tools

Microsoft Dev Tools – Access to: Visual Studio Code, SQL Server, Visio, and more
To get started, go to edu.vaniercollege.qc.ca and login using your student number (eg: 1234567) @edu.vaniercollege.qc.ca and using your omnivox password
Anyone can get the software by logging in using the work/school email.

Adobe Creative Cloud

Adobe Creative Cloud – Access to: Acrobat, Photoshop, Dreamweaver, Premiere Pro, Illustrator,  InDesign, and more
Creative Cloud is the suite of creative and productivity software from Adobe, primarily for graphic, document, and web design; publishing; photography; videography; and audio recording.
To get started, go to Adobe Creative Cloud and login using your student number (eg: 1234567) @edu.vaniercollege.qc.ca and using your omnivox password
Anyone can get the software by logging in using the work/school email.

AutoDesk

AutoDesk – Access to: AutoCAD, Revit, Maya, 3ds Max, Fusion 360, and more

Before you begin, note that AutoDesk provides its software free for educational use, however under this license, you are not permitted to engage in for-profit or commercial use with it. You will need to purchase licenses for the requisite software in order to use it for anything other than educational purposes. This license provides you with the software for a three-year period.
To get started, go to autodesk.com/education/free-software and choose either College & University students or educators.

If you haven’t downloaded from AutoDesk for Education before, click on Create Account, and proceed to create one using your college email account (either @vaniercollege.qc.ca for employees, or @edu.vaniercollege.qc.ca for students). Follow the prompts, and verify the account using the email

Minitab 19 Installation Instructions (Windows or macOS X)

Minitab 19 Installation Instructions (Windows)
Before you begin, if Minitab 19 is already installed, uninstall Minitab 19 using the steps below:
– Right-click Start > Apps and Features. Browse to Minitab 19 and click Uninstall
1. Copy the license file to your desktop. Download Minitab license file
2. Download the Minitab 19 installation package. (Select the Correct version based on your operating system.)
Minitab 19 download link (64-bit)
https://files3.minitab.com/prodinstalls/minitab/minitab19/19.2.0.0/win/commercial/x64/minitab19.2.0.0setup.x64.exe
Minitab 19 download link (32-bit)
https://files3.minitab.com/prodinstalls/minitab/minitab19/19.2.0.0/win/commercial/x86/minitab19.2.0.0setup.x86.exe
3. Begin the installation
4. When prompted, select Activate with a license and click Next.
5. From the Select a licensing method window, select File
6. Click Browse and browse to the license file that was saved in step #1 and click Next.
7. Click “Install” and complete the installation.
After the installation is complete and you confirm that Minitab launches without error, the license file (Minitab.lic) can be deleted from the Desktop.

 


Minitab 19 Installation Instructions (Mac)

Before you begin, if Minitab 19 is already installed, uninstall Minitab 19 by dragging the Minitab icon from the applications folder to the trash and reboot the computer.
Minitab 19 Mac download link
https://files3.minitab.com/prodinstalls/minitab/minitab19/19.2.0.0/mac/commercial/Minitab.v19.2.0.0.Commercial.pkg
1. Save the license file (minitab.lic) to the desktop:  Download Minitab license file
2. Download the Minitab 19 installation package.
3. Begin the installation
4. When prompted “How do you want to activate the software”, select “Activate with a license” and click Continue.
5. From the “Select a licensing method” window, select License File.
6. Click Browse and browse to the license file that was saved in step #1 and click Continue.
7. Click Install and complete the installation.
After the installation is complete and you confirm that Minitab launches without error, the license file (Minitab.lic) can be deleted from the Desktop.

FYI: Minitab 19 files for students online-expires June 30, 2020